I recently facilitated a meeting of the HDI Desktop Support Forum in Dallas, Texas. During a discussion about getting metrics […]
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Aesop’s fable of the fox and the grapes is a familiar story. We work hard to get toward a goal,
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Wow! Did you read the title of this article? OK, you most likely did. And perhaps that’s why you’re reading
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Effective problem management requires a clearly defined process and documentation I have had the opportunity to assist several IT organizations
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As you well know, it’s not always easy working in IT. IT professionals have to deal with greater demand for
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When I was teaching a recent HDI Support Center Manager course, I was hit with the reality once again on
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Brief Overview of the Workshop Various industry analysts are predicting a wave of DevOps adoption in the enterprise in 2016.
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