How to Improve Survey Return Rates
Sending out post-interaction surveys to consumers has long been touted as a service desk best practice. I would agree that […]
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process-improvement
Four Major Steps for Effective Process Management
Unlike a project, which has a defined start and end date, a process has only an effective start date. But
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Goodbye, Desktop Support Team. Hello…
It Is Time To Usher In A New Era in Desktop Support Desktop support, as we’ve traditionally thought of it, is becoming a dinosaur. As organizations continue
Goodbye, Desktop Support Team. Hello… Read More »
Embracing Shift Left To Improve Service Delivery
It Is Time You Started Embracing The Left Shift To Get Things Done In Your Org, Here’s Why More now
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PDCA Never Goes Out of Style
While continual improvement is important for every part of every IT organization, the lack of continual improvement practices may have
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