Using Value to Sell Improvement Initiatives
Many organizations are starting to evaluate all the components that make up their operational model. It’s more important than ever […]
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Service Value System
Actioning the Service Value System through Building a Service Profile Workshop – 3 July 19
Brief Overview of the Workshop ITIL4 introduces the SVS – an overarching service value system where every service has its
Getting Started with Value Stream Mapping
I remember when someone came to me and said, “We need your IT service management (ITSM) experience to help a
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Let’s Be Careful How We Spend Our Money And Other Tech Support Myths
Recently, I had a conversation with someone at a very large companya very, very large company with hundreds of thousands
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