What IT Assets You Need to Track in 2025
What IT Assets You Need to Track in 2025 The question “What IT assets should we track?” seems simple enough, but it’s […]
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Technology
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide to Hope (PART III)
In part two of this series, we discussed two options leaders face when it comes to Generative AI: leading with hope or fear.
Surveying Your Customers – Don’t Make These 7 Mistakes Testing
Poorly constructed or poorly executed surveys can do more harm than good with the customer relationship. Here are pitfalls to
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IT’s Most Wanted: 7 Tips to Get You Hired
While mass layoffs in the tech industry have hit the headlines this year, the demand for good IT professionals remains
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Customer Support is Not Only About Solving Problems
It’s about restoring the trust that has been broken. Terry White of Omdia discusses how to unpack this important concept.
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What is Observability in IT Service?
This method can cut down on downtime and prevent incidents before they occur. Here is a primer on how it
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Facing the Future of AI in IT Service Management
It doesn’t take a self-aware, hyper-intelligent artificial intelligence to have a massive impact on the service and support industry. The
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Success should be an internal measure
We ask a few questions of Carol E. Williams, Service Management Office, Princeton University Office of Information Technology, and a
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How We Created Reporting That Worked in IT Support
Inaccessible data can be worse than nothing. Here is how to address the issue. Years ago, when I was an
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IT’s Most Wanted: 7 Tips to Get You Hired
Following these seven tips will raise your chances of getting hired in the IT space. While mass layoffs in the
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