Technology

Poorly constructed or poorly executed surveys can do more harm than good with the customer relationship. Here are pitfalls to

While mass layoffs in the tech industry have hit the headlines this year, the demand for good IT professionals remains

It’s about restoring the trust that has been broken. Terry White of Omdia discusses how to unpack this important concept.

We ask a few questions of Carol E. Williams, Service Management Office, Princeton University Office of Information Technology, and a

Inaccessible data can be worse than nothing. Here is how to address the issue. Years ago, when I was an

Following these seven tips will raise your chances of getting hired in the IT space. While mass layoffs in the

Here’s how to improve the decision-making process to game out whether an out-of-the-box solution will improve CX and EX. We