What Our Clients Are Saying
"I had the pleasure of attending Dean Toovey's training sessions provided by HDAA, and I must say it was a transformative experience. Dean's expertise and passion for IT service management were evident throughout the training. His engaging teaching style and real-world examples made complex concepts easy to understand. I gained valuable insights and practical skills that I could immediately apply in my work. Dean's training exceeded my expectations, and I highly recommend it to anyone looking to enhance their IT service and support capabilities."
Olivia Bennett
"I thoroughly enjoyed the training provided by HDAA. The sessions were informative, engaging, and well-structured. The trainers were knowledgeable and approachable, making the learning experience enjoyable. The training materials provided were comprehensive and practical, enabling me to apply the concepts directly to my work. Thanks to HDAA's training, I feel more confident in my IT service management skills and have seen a noticeable improvement in my performance. Highly recommended!"
Sarah Johnson
"The course was great. Scott is very knowledgeable on the subjects covered and the course structure was well paced."
Donovan Harris - ITIL DPI Training
"Becoming a member of HDAA was the best decision for our help desk team. The access to resources, certifications, and industry insights has empowered us to deliver exceptional support to our users. HDAA rocks!"
David Wilson
"Gail was very engaging and friendly, had a positive attitude and made the learning fun. The material was easy to follow and the class environment gave excellent ideas and different ways of thinking about situations that may arise."
Michael Love - Support Centre Team Lead Attendee - March 2022
"Content was extremely interesting and very well presented. Gail was very knowledgeable and brought a lot of real life examples and weaved our groups jobs into the topics fabulously."
ITIL 4 Foundation Trainee - June 2021
"Gail was able to facilitate real world context discussions as well as applying logical content that I feel we all could use in our work place, no mater the variance."
Elly Ormsby
"The ISO2001 training to be exceptionally beneficial, providing valuable insights and practical knowledge. Highly recommended for organizations aiming to enhance their quality management systems."
Emily Davis
"The Support Centre Analyst Course with HDAA. The comprehensive curriculum provided me with a solid foundation in technical support skills and customer service. The knowledgeable instructors and interactive learning environment made the course engaging and practical. I highly recommend HDAA for anyone looking to enhance their skills in the support center industry."
James Harrison
"I really enjoyed the course and understanding of the principles, frameworks of ITIL 4. It has been years since I completed ITIL 3. I really like the improvements made to the framework.
Gail is a fantastic ITIL trainer, her enthusiasm, friendliness and passion gave us trainees a much better and enjoyable experience. Gail's knowledge of IT and ability to listen to trainees experiences and questions and apply and reiterate where this fits in or does not fit in to the ITIL framework was fantastic."
Andrew Mobbs
"Enjoyed the few days we had in the virtual classroom, great being able to connect with others and a refresh in ITIL practices and strategy framework. ITIL 4 has a closer connection to business practices, language, and Service value systems to help with communication and feedback."
Donna Eveleigh
"I decided to take the KCS Foundations course with HDAA to deepen my knowledge and understanding of knowledge-centered service (KCS). The course exceeded my expectations, providing valuable insights into KCS principles, processes, and best practices. As a result, I was able to implement KCS methodologies within my organization, leading to improved knowledge sharing, enhanced customer support, and increased efficiency in our support center operations."
Melissa
"Course content, presentation, friendliness, received my materials on time, had proper email reminders and communication on time, in summary everything worked like a charm."
ITIL 4 Foundation Attendee - November 2020
"Thanks Scott. Excellent training delivery - you made ITIL exciting and a two day online/virtual course to pass very quickly."
Violeta Nikolic
"I am thrilled to share with the HDAA community that I have successfully passed my exam! The sense of accomplishment and excitement I feel is beyond words. The training and resources provided by HDAA were instrumental in helping me prepare for the exam, and I am grateful for their support throughout my learning journey. Passing the exam not only validates my knowledge and skills but also opens up new opportunities for professional growth. Thank you, HDAA, for empowering me to achieve this milestone!"
Joanna Jones
"Training can be so challenging, HDAA made me feel so relaxed it was setup in a way that I could understand everything which resulted in me passing my exam, thanks so much for everything."
Larissa Stephenson
"HDAA's cybersecurity training gave me the skills and confidence to protect digital assets with expertise."
Peter Marino
"I completed the Support Centre Analyst Course with HDAA. The comprehensive curriculum provided me with a solid foundation in technical support skills and customer service. The knowledgeable instructors and interactive learning environment made the course engaging and practical. I highly recommend HDAA for anyone looking to enhance their skills in the support center industry."
James Carlton
"HDAA’s ITIL 4 training program has been a game-changer for our organization. The practical insights and knowledge I acquired have greatly improved our service delivery."
Mark Thompson
"Hi, I'm John, and I can't express enough how much HDAA Australia has positively impacted our organization. From the moment we joined, we experienced a significant transformation in our help desk operations."
John
"I had the privilege of undergoing HDAA training under the guidance of Scott. I must say, it was a life-changing experience. Scott’s expertise and dedication to his craft were truly commendable. He had an exceptional ability to break down complex concepts and make them easily understandable. His patience and genuine enthusiasm created a positive learning environment where I felt motivated to push my limits. Thanks to Scott’s training, I acquired valuable skills and knowledge that have been instrumental in advancing my career. I highly recommend Scott as a HDAA trainer for anyone seeking to enhance their professional skills."
Ethan Bennett
