As a Vendor in the Service & Support industry you really need to keep abreast of the latest industry developments, take any opportunity you can to interact with others in the profession and have the opportunity to advertise within this specific market.

Taking out Vendor Level Membership with HDAA will give you the opportunity to do all of these.

  • HDAA has a comprehensive Knowledge Base of up to date industry information and articles sourced from not only leading industry experts but staff working directly at the coalface. Our training programmes are all specific to Support Services and based on industry best practice. Your support staff and sales team may benefit from the same training as your potential customers so that you’re on the same page when discussing product needs. 
  • HDAA holds Member Workshops on a regular basis in major capital cities where networking opportunities are provided after the workshop session for all in attendance. HDAA memberships are organisation based so these workshops are the perfect opportunity to meet with those who are decision makers or influencers in product procurement within their organisation. 
  • HDAA has a variety of advertising opportunities, some of which are included for free in the Vendor Membership.

Vendor Level Membership $2500

Vendor Level Membership comes with the following benefits.

  • 10% Discount on Training
  • Knowledge Base basic access for up to 4 staff
  • 2 Complimentary Workshop seats (per round)
  • HDAA Homepage advertising banner slot (1 month complimentary per membership year)
HDAA Vendor Membership comes with the following benefits

Major savings on HDAA's Professional Training Program Our certification training is globally-recognised and includes HDI Certifications; ITIL Certifications; Project Management Certifications & Resillia Certifications. Vendor Members recieve a 10% discount on HDAA training services;

Workshops are focused on providing practical knowledge and skills that keep our members up-to-date and on track. Vendor members receive 2 complimentary seats to each round of workshops. This is a great opportunity to interact and socialise with our membership base.

Advertising Opportunity - Vendor Membership entitiles you to home page banner complimentary advertising for 1 month within the 12 month membership period. More info

Exclusive Member Access to an extensive range of international research, benchmarking data, white papers and access to workshop downloads containing highly valuable information. Vendor Membership allows access to all areas of the knowledge base except Advanced Templates and the Workforce Planning Calculator.

HDAA's Consulting Services consists of focused advice, guidance and implementation of service management leading to lasting organisational change in a variety of ways. Vendor Members receive a 10% discount on HDAA Consulting Services

Dynamic collaboration through connecting you with your professional peers and enabling the sharing of experience, skills and learning;

Increased staff morale and productivity by providing opportunities for learning, development and networking with a recognised professional body;

Enhance your profile and credibility by promoting your commitment to customer service with the use of HDAA's Membership logo;

Phone and e-mail assistance is provided by a team of people with over 150 years combined experience on all topics related to the people, process and technology matrix.

Benefits & Entitlements 60a5d2cec2acf Vendor Member
Annual Membership Fee (includes GST) $880
Membership Certificate & HDAA Membership Logo Tick
Complimentary 1 month HDAA website banner advertising Tick
Discounts onHDAA Training 10%
Discounts onHDAA Consulting Services 10%
HDAA Workshops - Complimentary Seats per round 2
Email and Telephone Support from our experienced staff Tick
Representatives Primary* 1
Representatives - Secondary** (website KB access) 3
HDAA Knowledge Base Vendor Level Access
Articles HDAA and ITSM Industry Tick
Knowledge Management (KCS Resources) Tick
Member Request (MR) Outcomes Not Included
Industry Webinar Recordings Tick
Reports Tick
Service Desk Calculators (e.g. workforce planner) Not Included
Templates & Advanced Templates Not Included
White Papers HDAA and ITSM Industry Tick
Workshop Downloads (Video recording/slideshow) Tick
Help Desk Institute (HDI) Resources - HDI is the leading resource for Help Desk/Support Center emerging trends and best practices.
Articles & Member Only Articles Tick
Reports and Surveys Tick
Metrics Guides Tick

Refund Reason