Curriculum
- 8 Sections
- 24 Lessons
- 52 Weeks
Expand all sectionsCollapse all sections
- Introduction1
- Course Modules13
- 2.1Module 1: Key concepts of service management60 Minutes
- 2.2Module 2: ITIL guiding principles can help an organization adopt and adapt service management90 Minutes
- 2.3Module 3: Four dimensions of service management30 Minutes
- 2.4Module 4: Purpose and components of the ITIL service value system20 Minutes
- 2.5Module 5: Activities of the service value chain, and how they interconnect60 Minutes
- 2.6Module 6: Purpose and key terms of 15 ITIL practices80 Minutes
- 2.7Module 7: ITIL practices in detail75 Minutes
- 2.8Module 1: Revision (Added Jan 2020)8 Minutes
- 2.9Module 2: Revision (added Jan 2020)8 Minutes
- 2.10Module 3: Revision (added Jan 2020)6 Minutes
- 2.11Module 4: Revision (added Jan2020)5 Minutes
- 2.12Module 5: Revision (added Jan 2020)6 Minutes
- 2.13Module 6/7: Revision (Added Feb 2020)12 Minutes
- Interactive Quiz1
- Champions Challenge1
- Mock Exams4
- 5.1(Old mock exams) ITIL® 4 Foundation Mock Exam 1 V1.3 – Updated 27/02/201960 Minutes
- 5.2(Old mock exams) ITIL® 4 Foundation Mock Exam 2 V1.0 – Updated 26/02/201930 Minutes
- 5.3(Latest) ITIL® 4 Foundation Mock Exam 1 V1.4 – Updated 23/01/2020
- 5.4(Latest) ITIL® 4 Foundation Mock Exam 2 V1.2 – Updated 23/01/2020
- AXLE Car Hire scenarios1
- Appendix (Further reading)1
- Take the exam and get certified!Information about how to sit your exam and gain your ITIL4 certification2
