ITIL® 4 Foundation Course with Exam Voucher

ITIL® is built on Best Practice which provides a practical and flexible approach to drive the world of digital transformation to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

ITIL® 4 Foundation Course with Exam Voucher

ITIL® is built on Best Practice which provides a practical and flexible approach to drive the world of digital transformation to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

Course Overview

ITIL® is built on Best Practice which provides a practical and flexible approach to drive the world of digital transformation to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

The ITIL® (4) Foundation course is a 2-day classroom room based on the exam specifications supplied by AXELOS. The objectives of this course is to help the candidates understand the key concepts of service management and the ITIL® service management framework and better prepare for the ITIL® (4) Foundation examination. In addition to the course we offer a rich learning experience that helps the participants understand ITIL® and relate ITIL® to their own work environment. This rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and assessment tools such as the award-winning Champions.

This is an ITIL® Foundation course and exam package. When you purchase this product directly from this website you will receive the following:

12 months access to the ITIL4 Foundation course

1 x Exam voucher from Peoplecert  (Exam voucher is only included when you buy the course directly from this site)
*If you purchased the book ONLY from Amazon, the book purchase does not entitle you to a free exam.

Target Audience

The ITIL® (4) Foundation course targets candidates in the IT and business domains who wish to take first steps into service management. Previous candidate that are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4 will also benefit.

This course and the related certification can be beneficial for the following roles:

  • IT Service Management
  • Operations and Incident management
  • IT Change & Release management
  • IT Supplier & Vendor management
  • Business Analysis and Design
  • Business analysts & Service desk analysts
  • IT Architects
  • Development
  • IT Project & Programme Management
  • Risk and Compliance
  • Information Security management
Prerequisite
Learning Objectives

At the end of this course, participants will be able to:

Understand the key concepts of ITIL service management.

Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.

Understand the four dimensions of ITIL service management.

Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.

Understand the key concepts of continual improvement.

Learn the various ITIL practices and how they contribute to value chain activities

Course Modules

Introduction to ITIL

Module 1: Key concepts of service management

Module 2: Adopt and adapt service management

Module 3: The four dimensions of service management

Module 4: Service value system (SVS)

Module 5: Service value chain (SVC)

Module 6: The ITIL practices

Module 7: ITIL practices in detail

Exam Detail
  • 40 questions
  • Multiple choice
  • 26 out of 40 marks required to pass (65%)
  • 60 minutes
  • Closed book.

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