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IT Major Incident Management Best Practice (MIM) Instructor-led training

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IT Major Incident Management Best Practice (MIM) Training Ex GST
Available Tickets: 17
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This HDAA training day will help you to determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and the importance of communication while always working towards a speedy resolution.

Topics covered include:
  • When is an incident a major incident?
  • Major Incident Process Flow
  • What role could other ITSM Processes play in a Major Incident?
  • Roles and Responsibilities of other processes and functions
  • Communication
  • What happens after the Incident?
  • And More
Who should attend:
  • IT Managers and Exec
  • Service Delivery Managers
  • Service Level Managers
  • Service Desk Managers
  • Incident Managers
  • IT Service Continuity Managers
  • Team Leaders and Analysts

More about the IT Major Incident Management Best Practice Course


Cancellation and Transfer Information

PLEASE NOTE:
This course is real time instructor- led but held VIRTUALLY so all you need is a computer or laptop with internet capabilities. A headphone/speaker is also recommended if you have them available.

Venue: VIRTUAL Instructor-Led Course
Starting: 9:00 AM
Phone Enquiries: 1300 130 447
Email Enquiries: training@hdaa.com.au

 


Date

Apr 22 2024

General Price Ex Gst

Cost Ex GST

AUD 1,000

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Organizer

HDAA
Email
training@hdaa.com.au

Location

Virtual Classroom
QR Code

Cost Ex.Gst

AUD 1,000

Refund Reason