Home Events - HDAA IT Major Incident Management Best Practice (MIM) Instructor-led training

IT Major Incident Management Best Practice (MIM) Instructor-led training

Name: IT Major Incident Management Best Practice (MIM) Instructor-led training
Start: 2025-02-19
End: 2025-02-19
Location: Virtual Classroom

This HDAA training day will help you to determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and the importance of communication while always working towards a speedy resolution.

Topics covered include:

When is an incident a major incident?
Major Incident Process Flow
What role could other ITSM Processes play in a Major Incident?
Roles and Responsibilities of other processes and functions
Communication
What happens after the Incident?
And More

Who should attend:

IT Managers and Exec
Service Delivery Managers
Service Level Managers
Service Desk Managers
Incident Managers
IT Service Continuity Managers
Team Leaders and Analysts

More about the IT Major Incident Management Best Practice Course

Cancellation and Transfer Information

PLEASE NOTE:
This course is real time instructor- led but held VIRTUALLY so all you need is a computer or laptop with internet capabilities. A headphone/speaker is also recommended if you have them available.

Venue: VIRTUAL Instructor-Led Course
Starting: 9:00 AM
Phone Enquiries: 1300 130 447
Email Enquiries: tr******@hd**.au