Certification and Training for the Help Desk, Support Center, and Service Industry. Our fully certified trainers bring years of real-world experience to your training.Find Out More
HDAA's online Knowledge Base provides members access to deep insights on contemporary Service and Support issues across the Industry.Search Knowledge Base
Our team lives and breathes the Service and Support Profession with a combined knowledge and experience of over 150 years that continues to grow. Independent direction to help you stay at the leading edge.Find Out More
Joining HDAA is about becoming part of a like-minded group that is focused on sharing knowledge, ideas, challenges and experiences amongst members.Find Out More
HDAA PROVIDE TRAINING, CONSULTING & MEMBERSHIP SERVICES
Training - In January 2000, HDAA became the first international Gold Country Partner to HDI and also sits on the HDI International Certification Standards Committee (ICSC). We are an Accredited Training Organisation (ATO) for a variety of service and support certifications and PeopleCert accredited for all our IT Service Management (ITSM) programs.
Consulting - HDAA has achieved a strong reputation for providing independent, authoritative information and advice within this industry and supports its member organisations and individual professionals with a range of services to meet their ongoing challenges in this ever-evolving sector.
Membership with HDAA is about being part of an association that is the primary source of collaboration and knowledge for the Australasian Service and Support Industry. Members receive discounts on training, complimentary workshop seats, and access to our extensive online industry knowledge base.