ITIL® 4 Foundation Course

Course Duration - 2 Days

We are in a time of unprecedented change, known as the 'Fourth Industrial Revolution'. It is characterised by the digital transformation of our world and the unavoidable interaction between humans, digital technologies and physical assets. It is an increasingly fast paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do and ready to adopt new ways of working to succeed.

ITIL 4, through its framework, helps organizations to connect and align these different challenges that are relevant not only to ITSM professionals, but also by a wider range of professionals working in the digital world.

ITIL Training

*** Train in 2 days and take your exam online in your own time ***

ITIL 4 is the result of feedback and insights from thousands of professionals and organizations globally. It has been developed by a team of industry experts from around the world, including 150 content writers, reviewers and contributors from the wider IT industry. AXELOS has engaged a diverse range of people in the development of ITIL 4. They have assembled a Global ITIL Development Group, which is made up of over 2,000 professionals. Those in the Group participate in pulse surveys and debates on a private community group, and take active roles in reviewing the update.  Their insights and feedback have been key to the development of ITIL 4. Axelos also brought together a top architecture team from around the world to collaborate on the development of ITIL 4.

ITIL 4 expands previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

At the completion of this course, you will:

  • Understand the key concepts of ITIL® service management
  • Understand how ITIL® guiding principles can help an organisation to adopt and adapt ITIL® service management
  • Understand the four dimensions of ITIL® service management
  • Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect
  • Understand the key concepts of continual improvement
  • Learn the various ITIL® practices and how they contribute to value chain activities

All levels of support personnel within an IT service delivery organisation;

  •     IT Managers;
  •     Change Managers;
  •     Problem Managers;
  •     Service Level Managers;
  •     Operations Managers;
  •     Service Desk Supervisors;
  •     Support Team Leaders;
  •     Account Managers who interact between the business and IT.

On-Line Computer-based Training

Online, computer-based self-paced training allows student to train at their own speed, permitting them to concentrate on areas of specific need. Students can train from any computer with Internet access, and the course takes approx. 18 hours to complete.

  • Learn virtually anytime, anyplace, and at any pace.
  • Online training can be a cost effective means for employees to achieve certification, particularly for companies with remote employees or multiple office locations.
  • Ramp up employees quickly. Courses can be activated in as short as 24 hours.
  • Your on-line course includes certification exam.
  • Once your online course has been activated, you have 12 months to access and complete the course and take the exam.
     

Virtual Instructor-Led Classroom

These scheduled courses provide students with live, instructor-led training delivered by an HDAA qualified trainer. Using web conferencing software, students interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by only training eight hours for two days.
  • Ask questions and interact with the instructor and other attendees.
  • Structured discussions facilitate networking and learning from real-world experiences.
     

Classroom Public Training

Facilitated by an HDAA qualified trainer, this two-day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.

  • Maintain adequate coverage in your support center by staggering training dates.
  • Focus on learning by being out of the office.
  • Structured discussions facilitate networking and learning from real-world experiences.
     

On-Site Training / Dedicated Virtual Instructor-Led Training

HDAA can train your team at your facility anywhere within Australia and New Zealand, eliminating individual staff travel costs and putting more control in your hands. Control class size and pick training dates that accommodate your business schedule.

Focus on your organization's key issues and pain points. Save money. With groups of six or more, this option can be very cost effective.

 On-site Training enquiry.

TAKE THIS COURSE ONLINE   (computer based self-paced training)

Self-Paced Online Course

WHY CHOOSE US

  • Accredited HDI and PeopleCert Training Organisation
  • We have Trained thousands of participants
  • Trained 100's of Australian Government & Private Organisations
  • Train Anywhere, Anytime with On-Line Self Paced Course Options
  • Certification recognised worldwide
  • Professional Trainers with Industry Experience
  • We have over 20 Years of Training Delivery Experience
  • The Latest Vendor Approved In-depth Course Content

Our ITIL 4 courseware was developed to satisfy the learning objectives from the ITIL syllabi published by AXELOS and accredited to verify it satisfies those requirements. The certification exam was developed and is supplied by Peoplecert the only ITIL accredited examination institute.

In order to run the ITIL 4 foundation course over 2 days the certification exam is not taken as part of the course. On completing the course attendees will receive an exam voucher which they can use to book an online exam at a date and time of their choice.

The ITIL certification exam voucher is included in the price of public and on-line training purchased directly from HDAA.

ITIL 4 Exam Format

The certification exam consists of 40 multiple choice questions and must be completed in 60 minutes. A minimum score of 65 percent is required to pass a certification exam. Individuals who achieve the passing score will receive an e-certificate from Peoplecert, the accreditation body.

ITIL 4 Foundation Exam Purchases and Re-takes

Exam re-takes are available by purchasing an on-line foundation exam voucher.

On-line ITIL 4 Foundation Exam Vouchers are available for $385- 

It is NOT mandatory to do training in order to purchase an online Foundation exam voucher.

Taking your exam online

Exams via PeopleCert Online proctoring work like magic. You simply choose a room that suits you, plug in to the internet and you're good to go. Your Online Proctor will identify you via sophisticated technology ensure that your testing environment is comfortable, while also adhering to guidelines about what is permitted and what isn't. What's more, your Online Proctor will be observing you in a non-intrusive way throughout the entire exam and is always available for you should you need any help or in case something goes wrong. We've got your back for every possible scenario. So just relax and give it your best shot.

A step by Step Guide to taking the PeopleCert online Proctored Exam

Contact HDAA on 1300 130 447 for more information or to request an invoice for the online exam voucher.

PLEASE NOTE:

The ITIL Certification Exam is included in all HDAA's ITIL Public training pricing.
Purchase of the online training includes an online certification exam voucher. This voucher is used to book your exam when you are ready to sit

How long do I have to complete my course?

Once your course is activated (usually within 1 business day of receipt of payment), you have access to the learning portal for 12 months. You can access the course as many times as you'd like in that 12-month period and bounce around portions of the course as much as needed, allowing you to set your own self-study pace.

What are the systems requirements for taking an online course?

You'll need a continuous Internet connection and a browser that has Flash enabled.

Can I retake my exam if I don't pass?

Yes but this will require the purchase of an additional exam voucher for $365 AUD

Can I extend my course or exam?

Yes. You may purchase a six month extension of your course for $80.00 AUD.  The expriry on your exam voucher can also be extended for 6 months, the cost of this extension is $55. Exam voucher extensions must be requested prior to there expiry date

What is included with my on-line course registration?

All course prices include the online training course and certification exam. 

What is the cancellation policy for on-line courses?

Self-paced online course registrations are final. No cancellation or refund is available. Access is granted to online courses and certification exams once payment is received. A purchase order number may be provided for reference, but online courses and certification exams will not be activated until actual payment is received.

Who do I contact if I need support?

If you require support you can contact HDAA, ph: 1300 130 447
 

Public, Virtual and Onsite Course Cancellation & Transfer Policy

Full payment of course fees or a Purchase Order must be received no less than thirty (30) days prior to the scheduled course date you have nominated to hold. Any booking received less than thirty (30) days prior to the nominated course commencement date must be accompanied by a written Purchase Order or credit card payment authority to secure the booking.

Clients cancelling their public or virtual course registration with less than three weeks' notice will not be entitled to a refund.

No shows on public and virtual courses will pay full course rates.

Cancellation of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 25% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 50% of the invoice. Notice within 7 days will be charged the full invoice price.

Postponement of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 20% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 30% of the invoice. Notice within 7 days will be treated as a cancellation. Only one postponement per invoice allowed.

Transfers between scheduled public courses will be accepted if requested no less than three weeks prior to the course start date. Any transfer of registration received no less then two weeks of the course start date will incur a $440 transfer administration fee. Transfer are not available with less then 1 weeks notice of the course start date.

Attendee name changes will be accepted up to the day prior to the course start date.

In rare instances, a public course may be rescheduled or cancelled. HDAA will provide as much notice as possible. In this event, the client may receive a full refund, or take a credit toward another HDAA course. HDAA cannot be held responsible for penalties resulting from travel arrangements.

In the event that we do have to cancel a training course at the last minute, the HDAA administration team will contact you via phone to either reschedule you for an alternate course or provide you with a full refund of the course price paid.

HDAA reserves the right to postpone/cancel a training course or an event at any time, at which, paying participants will be entitled to one of the following:

  • To participate at a revised date specified by HDAA; or
  • A refund or
  • A credit to that amount for future HDAA training.

To receive reimbursement or credit, please call HDAA on 1300 130 447 to make appropriate arrangements.

On-Line Course Cancellation Policy: Self-paced online course registrations are final. No cancellation or refund is available. Access is granted to online courses and certification exams once payment is received. A purchase order number may be provided for reference, but online courses and certification exams will not be activated until actual payment is received.

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