PDCA Never Goes Out of Style
While continual improvement is important for every part of every IT organization, the lack of continual improvement practices may have […]
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Featured Article
Start with Reporting, then Measure For Success
Measurement is always going to be key to success in business and in your IT efforts for that business. What
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IT’s Most Wanted: 7 Tips to Get You Hired
While mass layoffs in the tech industry have hit the headlines this year, the demand for good IT professionals remains
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Managing a Multigenerational Workforce
For the first time in history, the American workforce spans four generations, the Traditionalists, Baby Boomers, Generation X, and Millennials.
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IT Should Still Innovate During an Economic Downturn
Too often, IT departments attempt to simply keep the lights on when the business climate sours. Here is an argument
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Launch of the HDAA exam platform
Greetings members. It is with great pleasure that I can announce through partnership with ACGC (Adelaide Consulting Group Co), we
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Accomplish Data Management, Security, and Sovereignty in AI-Enabled ITSM
In this article we will be covering the topic of Data Management, Security, and Sovereignty in AI-Enabled ITSM. When I
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Duquesne University’s Journey to Build a Strong Student Support Staff
In tech support for higher education, we have the unique opportunity to provide students with a great real-world experience of
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Conducting a Cohesive Service Symphony with a Team of Teams
In today’s scenario, where customers expect agile and seamless service delivery, traditional hierarchical structures with isolated teams are fast becoming
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Bringing CX and IT Leaders Together for AI Strategy Success
Forget robots taking over and stealing jobs! 2024 is about augmenting us, the human heroes, with the superpowers of conversational
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