“If it’s not documented it doesn’t happen” a twist on a famous saying but industry best practice insists on having your processes documented. Apart from proving through good corporate governance how processes are managed, this documentation acts as a guide to staff outlining policies to be adhered to, how process flow works within your organisation and the associated procedures to ensure success across the board.

HDAA’s professional services staff are all highly experienced, skilled and have the right qualifications to produce meaningful documentation for your ITSM processes.