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Desktop Advanced Support Technicians are trusted support advisers and advocates that focus on providing efficient and effective resolutions to customers as it relates to service requests, incidents, and problems escalated by the service desk and the business. DAST training is focused on enhancing the image of the support organisation by providing excellent customer service as well as increasing the productivity and capabilities of users, customers, and the business.

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Sponsored by Adelaide Consulting Group, An Accredited Training Organisation. 1. You should attempt all 40 questions. Each question is worth one mark. 2. There is only one correct answer per question. 3. You need to answer 28 questions correctly to pass the exam. 4. Mark your answers on the screen then click submit 5. You have 2 hours and 15 minutes to complete this exam. 6. This is an ‘open book’ exam. You can use the ITIL Practitioner guidance. 7. No other material is allowed. 8. Read the ‘Scenario’ in the Scenario section of the question 9. You will also need the ‘Additional Information’ in the question to answer some questions. This is indicated before the question. 10. Each question is separate. Do not use information from one question to answer another question. ©AXELOS Limited 2018. AXELOS®, ITIL® and the swirl logo are registered trade marks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved.

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ITIL 4 Plan, Implement and Control Practices is structured and aligned around the ITIL 4 frameworks. This module helps the candidates to gain an understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely:- ITIL 4 Asset Management Practice ITIL 4 Change Enablement Practice ITIL 4 Deployment Management Practice ITIL 4 Release Managemeent ITIL 4 Service Configuration Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices

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Sponsored by Adelaide Consulting Group, An Accredited Training Organization. The ITIL 4 Monitor, Support, and Fulfil Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, ITIL 4 Problem Management Practice publications. Exam questions: 60 multiple choice Time for exam: 90 mins Categories: 1 - Incident Mngmnt- INM 2 - Service Desk- SD 3 - Service Request Mngmnt- SRM 4 - Monitoring & Event Mngmnt- MEM 5 - Problem Mngmnt- PRM This is a ‘closed book’ exam. The ITIL 4 ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, ITIL 4 Problem Management Practice publications should be used for study but is NOT permitted to be used in the exam. ©AXELOS Limited 2023. AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. Champions Portal Copyright © unless otherwise stated.

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The individual and combined ITIL 4 Practices courses are intended for professionals that want to prove and validate their skills in specific practice areas or establish a good cross-practice collaboration and effective service value streams with practical assignments built into the courses.

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The PRINCE2 Agile® Foundation Examination Sample Paper 1 Multiple Choice Examination Duration: 60 minutes Instructions 1. You should attempt all 50 questions. Each question is worth one mark. 2. There is only one correct answer per question. 3. You need to answer 28 questions correctly to pass the exam. 4. You have 60 minutes to complete this exam. 5. This is a ‘closed book’ exam. No material other than the exam paper is allowed.

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Sponsored by Adelaide Consulting Group, An Accredited Training Organisation. Level of Difficulty Bloom Level 1 & 2: Knowledge and Comprehension Qualification Objectives ? Explain Big Data, its origin, and its characteristics. ? Discuss about the tools applicable to Big Data processing. ? Explain data mining. ? Discuss the most popular Big Data technologies—Hadoop and MongoDB. ? Tell about Big Data projects and the main players involved. References Specific Sources: • Facebook.com • Twitter.com • MongoDb.org • Hadoop.org • New York Times – “How Companies Learn Your Secrets” (Target's Story – Module 1) • Business Insider (Pirates Story – Module 1) • SAP.com • Microsoft.com • Oracle.com • International Monetary Fund – http://www.imf.org/external/data.htm#data • World Bank – http://data.worldbank.org/ • US Government – http://www.nber.org/data/ • European Commission – http://ec.europa.eu/economy_finance/db_indicators/ • Open Data US – data.gov • Open Data Australia – data.gov.au • Open Data European Union – open-data.europa.eu/en/data/ • KNIME – knime.org • Weka – http://www.cs.waikato.ac.nz/ml/weka/

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Transparent licensing is important for every organization. It is about aligning IT Service Management best practices together with Software Asset Management best practices, implementing Software Asset Management lifecycle processes and showing how IT Service Management can support SAM lifecycle to create transparent licensing. The purpose of the certification is to demonstrate knowledge on best practice and use of Software Asset Management in the challenges and variables that Software Asset Managers face on an everyday basis. The scope includes but is not limited to software license management.

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IT Asset Management Foundation covers the four key areas of IT Asset Management: Hardware Asset Management, including mobile devices; Software Asset Management; Services & Cloud Asset Management and People & Information Asset Management, including Bring Your Own Device.

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Sponsored by Adelaide Consulting Group, An Accredited Training Organisation. Everyone that wants or needs to have a basic understanding of data protection and European legal requirements as defined in the GDPR. The Essentials and foundation challenges are exceptionally suitable for everyone that needs to make informed decisions regarding the privacy and data protection of their own data. All employees who need to have an understanding of data protection and European legal requirements as defined in the GDPR. More specific the following roles could be interested: Data Protection Officer, Privacy Officer, Legal Officer / Compliance Officer, Security Officer, Business Continuity Manager.

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Security in IT is not only becoming more important but also more sophisticated. In light of this, organizations are dedicating roles to the safeguarding of their data and systems. The Cyber & IT Security program is geared towards providing candidates with the required knowledge to understand the technical side of information security. It covers the theoretical background, detailed information about security infrastructure and goes into the vulnerabilities, risks, and required measures.

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AgilePM is a certification program managed by APMG International, and based on the DSDM® Agile Project Framework from Agile Business Consortium. This certification program is about the project management aspects of this Agile method.

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DevSecOps Foundation Sample Examination 1, Sponsored by ACG. A DOI certified training organisation.

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This exam is DPI mock exam one from AXELOS. Sponsored by ACG an ATO with Peoplecert. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. No part of this document may be reproduced in any form without the written permission of both Cobitism TA Adelaide Consulting Group and AXELOS Limited. Permission can be requested at [email protected] and [email protected] . Please note that the information contained in this material is subject to change without notice. Furthermore, this material contains proprietary information that is protected by copyright. No part of this material may be photocopied, reproduced, or translated to another language without the prior consent of Adelaide Consulting Group. Material in this document has been sourced from ITIL® 4 manuscript 2019 Edition

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Sponsored by ACG - www.adelaideconsultinggroup.com The EXIN Information Security Foundation based on ISO/IEC 27001 certification tests candidates at Bloom Level 1 and Level 2 according to Bloom’s Revised Taxonomy: • Bloom Level 1: Remembering – relies on recall of information. Candidates will need to absorb, remember, recognize and recall. This is the building block of learning before candidates can move on to higher levels. • Bloom Level 2: Understanding – a step beyond remembering. Understanding shows that candidates comprehend what is presented and can evaluate how the learning material maybe applied in their own environment. This type of questions aims to demonstrate that the candidate is able to organize, compare, interpret and choose the correct description offacts and ideas.

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The ITIL® 4 Specialist Create, Deliver and Support (CDS) module provides universal guidance that further explores the concepts introduced in ITIL 4 Foundation, while talking about challenges that modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.

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RESILIA® Professional enables you to understand how you can contribute to effective cyber resilience using your organization’s existing processes and standards.

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This is the EXIN Blockchain Foundation (BLOCKCHAINF.EN) 18/12/2019 sample exam. The Rules and Regulations for EXIN’s examinations apply to this exam. This exam consists of 22 multiple-choice questions. Each multiple-choice question has a number of possible answers, of which only one is correct. The maximum number of points that can be obtained for this exam is 22. Each correct answer is worth 1 point. You need 14 points or more to pass the exam. The time allowed for this exam is 40 minutes. Please note that the real exam consists of 40 questions and the exam duration is 60 minutes.

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The PeopleCert DevOps Fundamentals certification covers the fundamental knowledge required for a candidate to build their knowledge and skills regarding DevOps principles and practices. In addition, the PeopleCert DevOps Leadership certification (which is the next level of the qualification) covers more advanced skills, practices and knowledge about DevOps. Copyright Peoplecert, reproduced under license by Cobitism Pty Ltd.

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This ITIL® 4 MPT topic is aimed at active ITIL trainers who want to gain a better understanding of the ITIL 4 framework, the Managing Professional Transition module and the techniques to convey the value of ITIL 4 to the IT community. The Managing Professional Transition module is designed to allow ITIL v3 candidates to easily transition to ITIL 4. This topic is brought to you by Adelaide Consulting Group, a Peoplecert Authorized training Organisation.

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Major Incident Management (MIM) is a crucial aspect of organizational operations that involves a structured and proactive approach to dealing with significant disruptions or crises that can impact business continuity. Best practice in MIM encompasses a well-defined process, often following ITIL (Information Technology Infrastructure Library) guidelines, designed to quickly identify, assess, and respond to incidents that have the potential to cause severe harm to an organization's operations, reputation, or stakeholders. It involves the coordination of resources, communication protocols, and incident resolution strategies to minimize downtime and mitigate the impact on customers and the business. Effective MIM not only focuses on resolving the immediate issue but also emphasizes post-incident analysis to prevent future occurrences, ensuring continuous improvement and resilience in the face of unexpected disruptions.

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