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MEMBERSHIP
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TRAINING
Training Calendar
Training Catalogue
ITIL® Courses
Support Services Courses
Knowledge Management Courses
Cyber Security Courses
Project Management & DevOps Courses
Shop Exams & Elearning
Cancellation and Transfer Policy
CONSULTING
Consulting Service Overview
Service Desk Review/Health Check
Workforce Planning Review
Knowledge Management Review
Documenting Policies, Processes and Procedures
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Support System Evaluation and Selection
IT Service Management Practices Review
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HDAA - Managing Difficult Customer Situations (MDCS)
May 2024
May 21 2024
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
June 2024
Jun 17 2024
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
August 2024
Aug 01 2024
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
October 2024
Oct 08 2024
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
December 2024
Dec 06 2024
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
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