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MEMBERSHIP
Membership Overview
Become A Member Now
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EVENTS
RESOLVE24 Conference
Conference Program
World Expert Keynote Speakers
Event Speakers
Conference Sponsors
Conference Inclusions
Conference Registration
Training Calendar
Training Catalogue
ITIL® Courses
Support Services Courses
Knowledge Management Courses
Cyber Security Courses
Project Management & DevOps Courses
Shop Exams & Elearning
Cancellation and Transfer Policy
CONSULTING
Consulting Service Overview
Service Desk Review/Health Check
Workforce Planning Review
Knowledge Management Review
Documenting Policies, Processes and Procedures
Coaching and Mentoring Services
Support System Evaluation and Selection
IT Service Management Practices Review
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Champions dashboard
Champions Library
Exam Simulations
My Exam Simulation Reports
About Membership Resources
Search Knowledge Base
HDI® Explained
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HDAA - Managing Difficult Customer Situations (MDCS)
January 2025
Jan 22 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
February 2025
Feb 28 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
March 2025
Mar 07 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
April 2025
Apr 09 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
May 2025
May 01 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
June 2025
Jun 13 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
July 2025
Jul 14 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
August 2025
Aug 04 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
November 2025
Nov 17 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
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