Support Centre Team Lead Course (SCTL)

Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the
day-to-day operational activities of a team.

This HDI course is designed for support professionals who need to develop fundamental manage-
ment and leadership skills.

The support centre team lead serves as the communication link between the team and the manager as well as the first point of internal escalation for the customer.

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  • We have Trained more than 7000+ participants
  • Accredited HDI and PeopleCert Training Organisation
  • Trained 100’s of Australian Government & Private Organisations
  • Train Anywhere, Anytime with On-Line Self Paced Course Options
  • Certification recognised worldwide
  • Professional Trainers with Industry Experience
  • We have over 20 Years of Training Delivery Experience
  • The Latest Vendor Approved In-depth Course Content

***Sit one of our upcoming courses below***

May 2024
July 2024
September 2024
November 2024
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