HDAA Training Catalogue

ITIL Courses


This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies

 

  • DURATION : 2 Days
  • AXELOS Certification Course
  • e-Learning On-Line Course Available
  • Exam Taken Online

Focusing on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

  • DURATION : 3 Days
  • AXELOS Certification Course
  • On-Line Course COMING SOON
  • Virtual or On-site Delivery Only

Providing practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

 

  • DURATION : 3 Days
  • AXELOS Certification Course
  • On-Line Course COMING SOON
  • Virtual or On-site Delivery Only

ITIL® 4 Specialist High Velocity IT (HVIT)


The HVIT module explores the ways in which digital organizations and digital operating models function in high velocity environments.

 

  • DURATION : 3 Days
  • AXELOS Certification Course
     
  • COURSE COMING SOON

ITIL® 4 Specialist - Drive Stakeholder Value (DSV)


DSV will provide candidates with the tools to increase stakeholder satisfaction, which is integral to business success in the current competitive landscape.
 

  • DURATION : 3 Days
  • AXELOS Certification Course
     
  • COURSE COMING SOON

The Service Catalogue is one of the most valuable elements of a comprehensive approach to service provision and, as such, it should be given proper care and attention. This course draws on guidance from ITIL® methodology. 

  • DURATION : 2 Days
  • Virtual or On-site Delivery Only
  • Non Certification Course

HDI - Support/Service Skills Courses


Introducing the skills and techniques required to provide outstanding customer service and support.

 

  • DURATION : 1 Day
  • HDI Certification Course
  • e-Learning On-Line Course Available
     

As the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.
 

  • DURATION : 2 Days
  • HDI Certification Course
  • e-Learning On-Line Course Available
     

Participants will learn the skills necessary to deliver quality services in today's complex and evolving support environment.
 

  • DURATION : 2 Days
  • HDI Certification Course
  • e-Learning On-Line Course Available
     

Learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team.
 

  • DURATION : 2 Days
  • HDI Certification Course
  • e-Learning On-Line Course Available

SCM helps support centre managers satisfy operational demands and build a support centre that aligns with the organization, adds value to the business, and delivers on its commitments.
 

  • DURATION : 3 Days
  • HDI Certification
     
Service Catalogue Workshop

HDAA's NEXT MEMBER WORKSHOP

SERVICE CATALOGUE VIRTUAL WORKSHOP

 Date - 15th September 2021 @ 3pm

Don't forget HDAA members receive complimentary* seats

*Dependant on your membership level  

HDI - Knowledge Management Courses


Be introduced to the fundamental concepts of the Knowledge-Centered Service (KCSSM) methodology.
 

  • DURATION : 1 Days
  • HDI Certification Course
  • e-Learning On-Line Course Available

Providing participants with a set of practical steps for capturing, storing, and successfully reusing knowledge.
 

  • DURATION : 3 Days
  • HDI Certification Course
     
HDAA Virtual Training

More - Support Services Courses


This course will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations. Non certification course.

  • DURATION : 1 Day
  • Virtual or On-site Delivery Only

Learn how to implement customer management and call management best practices to ensure exceptional customer service.

This is a non certification course

  • DURATION : 1 Day
  • Virtual or On-site Delivery Only

Determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and the importance of communication
This is a non certification course.

  • DURATION : 1 Day
  • Virtial or On-Site Delivery Only

Cyber Security Courses


Designed to instill a security-conscious mindset for employees on every level within organizations

  • DURATION : 3 Days
  • EXIN Certification
  • On-Line Course COMING SOON

Learn how to make good cyber resilience an efficient part of business and operational management.

  • DURATION : 3 Days
  • AXELOS Certification
  • e-Learning On-Line Course Available

Resilia Practitioner


Learn how to get the best balance of risk, cost, benefits and flexibility within an organisation.

  • DURATION : 2 Days
  • AXELOS Certification
     

Project Management Courses


Agile is a flexible and interactive project management methodology that will fast track results for your business. This course prepares candidates for the APMG Agile Project Management (AgilePM®) Foundation certification exam.

  • DURATION : 3 Days
  • APMG International Certification
  • e-Learning On-Line Course Available

PRINCE2® is a credible and prominent methodology that concentrates on boosting productivity and extracting the best from resources.


 

  • DURATION :  2 - 3 Days
  • AXELOS Certification
  • e-Learning On-Line Course Available

PRINCE2®

Agile 
 


PRINCE2 Agile describes how to configure and tune PRINCE2 so that it can be used in the most effective way when combining it with agile behaviours, concepts, frameworks and techniques.

  • DURATION : 2 - 3 Days
  • AXELOS Certification
  • COMING SOON

DevOps Courses

DevOps Training


Use DevOps to support organizational efforts in reducing costs while increasing agility, quality & customer service; leverage case studies, realworld success stories & metrics to demonstrate business success in this foundation-level course to support digital transformation.

  • COMING SOON
     
HDAA Membership
HDAA Consulting Services

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DevOps Foundation®, is a registered mark of the DevOps Institute.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

KCS® is a Service Mark of the Consortium for Service Innovation™.