What Do Uber and Self-Driving Cars Have to Do with the Service Portal?
Business disruption. Innovative businesses are using new technologies and disrupting business as usual. Just as Uber and...
Driving Automation in Technical Support Centers
A number of characteristics make technical support centers different from other types of contact centers:  &nb...
Building a Web Self-Service Portal: Keys to Success
The trend today is toward globalization, 24x7 coverage, and multichannel support. Customers want choices, flexibility,...

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