Joining HDAA is about staff in your organisation becoming part of a like-minded group that is focused on sharing knowledge, ideas, challenges and experiences amongst members. Your organisation is joining a community of industry professionals who want to work smarter, not harder and by working together we help members achieve their goals and excel at what they do.

Our Industry Association encompasses;

  • IT Support Services Desks
  • Enterprise Support Services Desks and
  • Shared Services Desks

The increasing level of complexity that accompanies our fast-paced, cloud-based world requires implementing a solid, modernized support center strategy to make sure that digital transformation coincides with operational excellence, customer satisfaction, and agility.

How HDAA Membership Helps

HDAA is the catalyst that makes it all happen! We are an Association with a difference, ready to help you better meet the demands of an extremely challenging industry.

HDAA's organisational membership levels are Gold, Silver and Virtual.

Benefits and Entitlements


Gold Badge


Silver Badge


Virtual Badge

Annual Membership Fee (includes GST)$1870$1122$550
Membership Certificate & HDAA Membership LogoTickTickTick
Membership Information KitTickTickTick
Discounts on HDAA Training18%15%10%
Discounts on HDAA Consulting Services18%15%10%
HDAA Member Workshops - Complimentary Seats630
HDAA Virtual Member Workshops - Complimentary Seats852
Email and Telephone Support from our experienced staffTickTickTick
Representatives Primary*111
Representatives - Secondary** (website KB access)up to 15up to 10up to 5

HDAA Knowledge Base

        Articles HDAA and ITSM IndustryTickTickTick
        Knowledge Management (KCS Resources)TickTickTick
        Member Request (MR) OutcomesTickTickTick
        Industry Webinar RecordingsTickTickTick
        Service Desk Calculators (e.g. workforce planner)TickTickTick
        Templates - Advanced (ITIL Processes, Policies
           and Procedures etc.)
Full Access to
all Advanced
Incident &
Change Mngt
Templates Only
Incident Mngt
Template Only
        Templates - Standard (Checklists, Job Descriptions)TickTickTick
        White Papers HDAA and ITSM IndustryTickTickTick
        Workshop Downloads (Video recording/slideshow)TickTick 

Help Desk Institute (HDI) Resources - HDI is the leading resource for Help Desk/Support Center emerging trends and best practices.

        Reports and SurveysTickTickTick
        Metrics GuidesTickTickTick


* Primary Representative** Secondary Representative

The main point of contact between HDAA and their organisation

Can be added to the company membership account by the Primary Representative or HDAA

Have access to manage their company account details via the website including adding or deleting staff as secondary representatives on the membership account.


Have access to restricted content in the HDAA Knowledge Base and HDI Resources

Have the same access as the Primary Representative(s) to restricted content in the HDAA Knowledge Base and HDI Resources that are available for their organisation's level of membership

Have access to register staff for discounted training and workshops

Have access to register staff for discounted training and workshops


   Membership Terms and Conditions

HDAA have a variety of memberships designed to meet the needs of your organisation and your budget.

Choose the level of membership you would like to join at and signup below.

Gold Membership

       Gold Level



Gold Level Membership comes with the following benefits.

Silver Membership

       Silver Level



Silver Level Membership comes with the following benefits.

Virtual Membership

        Virtual Level



Virtual Level Membership comes with the following benefits.

HDAA work at the organizational level to address strategic and operational challenges, and to drive positive change. We also strive to support your staff via training and workshops to help advance their careers, build their networks, and drive valuable connections.

HDAA Membership comes with the following benefits;

Major savings on HDAA's Professional Training Program Our certification training is globally-recognised and includes HDI Certifications; ITIL Certifications; Support Services Certifications; Cyber Security and Resillia Certifications;

Our Member Workshops are focused on providing practical knowledge and skills that keep you up-to-date and on track. They are a part of our Professional Learning Program and designed to enhance Service and Support practices, challenge existing thinking and provide an opportunity to reflect on who you are and the impact you have on those around you. HDAA aim to hold 1 face to face workshop rounds per year and 3 virtual workshops per year;

Exclusive Member Access to an extensive range of international research, benchmarking data, white papers and access to workshop downloads containing highly valuable information. See an Extract from the 2017 Practices & Salary Report here;

HDAA's Consulting Services consists of focused advice, guidance and implementation of service management leading to lasting organisational change in a variety of ways. Members receive discounts on HDAA Consulting Services

Dynamic collaboration through connecting you with your professional peers and enabling the sharing of experience, skills and learning;

Increased staff morale and productivity by providing opportunities for learning, development and networking with a recognised professional body;

Enhance your profile and credibility by promoting your commitment to customer service with the use of HDAA's Membership logo;

Phone and e-mail assistance is provided by a team of people with over 150 years combined experience on all topics related to the people, process and technology matrix.


What you get from each Membership Level

Gold Level Membership Deliverables           Silver Level Membership Deliverables           Virtual Level Membership Deliverables


HDAA Membership Terms and Conditions

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DevOps Foundation®, is a registered mark of the DevOps Institute.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

KCS® is a Service Mark of the Consortium for Service Innovation™.

ITIL®, Resilia™ and Prince2® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation.

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