HDAA’s organisational membership levels are Gold, Silver and Virtual.
HDAA MEMBERSHIP - How we help
Joining HDAA is about staff in your organisation becoming part of a like-minded group that is focused on sharing knowledge, ideas, challenges and experiences amongst members. Your organisation is joining a community of industry professionals who want to work smarter, not harder and by working together we help members achieve their goals and excel at what they do.
Our Industry Association encompasses:
- IT Support Services Desks
- Enterprise Support Services Desks and
- Shared Services Desks
The increasing level of complexity that accompanies our fast-paced, cloud-based world requires implementing a solid, modernized support center strategy to make sure that digital transformation coincides with operational excellence, customer satisfaction, and agility.
HDAA is the catalyst that makes it all happen! We are an Association with a difference, ready to help you better meet the demands of an extremely challenging industry.
Benefits and Entitlements | Gold | Personal |
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Membership Certificate & HDAA Membership Logo |
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Membership Information Kit |
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Discounts on HDAA Training | 18% | 10% |
Discounts on HDAA Consulting Services | 18% | 10% |
HDAA Member Workshop – Complimentary Seats | 6 | 1 |
Email and Telephone Support from our experienced staff | 8 | 2 |
Representatives Primary* | 1 | 1 |
Representatives – Secondary** (website KB access) | up to 15 | up to 5 |
HDAA Knowledge Base | ||
Articles HDAA and ITSM Industry |
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Knowledge Management (KCS Resources) |
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Member Request (MR) Outcomes |
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Industry Webinar Recordings |
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Service Desk Calculators (e.g. workforce planner) |
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Templates – Advanced (ITIL Processes, Policies and Procedures etc.) | Full Access to all Templates | Incident Mngt Only |
Templates – Standard (Checklists, Job Descriptions) |
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White Papers HDAA and ITSM Industry |
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Workshop Downloads (Video recording/slideshow) |
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Help Desk Institute (HDI) Resources – HDI is the leading resource for Help Desk/Support Center emerging trends and best practices. | ||
Articles |
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Reports and Surveys |
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* Primary Representative
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** Secondary Representative
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HDAA have a variety of memberships designed to meet the needs of your organisation and your budget. Choose the level of membership you would like to join at and signup below.
Gold Corporate Membership
comes with the following benefits.
- Website Member login access for up to 16 staff
- Unrestricted access to all areas of the HDAA Knowledge Base
- 18% discount on HDAA Training and Consulting Services
- 6 complimentary workshop seats
(8 comp seats for Virtual Workshops) - and many more features…..
Gold Personal Membership
comes with the following benefits.
- Website Member login access for up to 6 staff
- Virtual Level access to the HDAA Knowledge Base
- 10% discount on HDAA Training and Consulting Services
- 2 complimentary workshop seat
(Virtual Workshops only) - and many more features…..
HDAA work at the organizational level to address strategic and operational challenges, and to drive positive change. We also strive to support your staff via training and workshops to help advance their careers, build their networks, and drive valuable connections.
HDAA Membership comes with the following benefits
Major savings on HDAA’s Professional Training Program Our certification training is globally-recognised and includes HDI Certifications; ITIL Certifications; Support Services Certifications; Cyber Security and Resillia Certifications;
Our Member Workshops are focused on providing practical knowledge and skills that keep you up-to-date and on track. They are a part of our Professional Learning Program and designed to enhance Service and Support practices, challenge existing thinking and provide an opportunity to reflect on who you are and the impact you have on those around you. HDAA aims to hold 1 face to face workshop round per year and 3 virtual workshops per year;
Exclusive Member Access to an extensive range of international research, benchmarking data, white papers, and access to workshop downloads containing highly valuable information. See an Extract from the 2017 Practices & Salary Report here;
HDAA’s Consulting Services consist of focused advice, guidance, and implementation of service management leading to lasting organisational change in a variety of ways. Members receive discounts on HDAA Consulting Services
Dynamic collaboration through connecting you with your professional peers and enabling the sharing of experience, skills and learning;
Increased staff morale and productivity by providing opportunities for learning, development and networking with a recognised professional body;
Enhance your profile and credibility by promoting your commitment to customer service with the use of HDAA’s Membership logo;
Phone and e-mail assistance is provided by a team of people with over 150 years of combined experience on all topics related to the people, process and technology matrix.
