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ITIL® Strategist - Direct, Plan & Improve (DPI) Course
Course Duration - 2 Days
The ITIL® Strategist – Direct, Plan, and Improve (DPI) course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organisation with a strong and effective strategic direction.
This course will also help you understand the impact of Agile and Lean work processes and how they can be leveraged to an organization’s advantage.
This 3-day course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.
The ITIL® Strategist – Direct, Plan, and Improve (DPI) course is a “shared” course between two designation streams – the ITIL® Managing Professional (MP) and the ITIL® Strategic Leader (SL).
ITIL® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation. Copyright © Cobitism PTY LTD and AXELOS Limited 2019.
Overview
Outline
Who should attend
Delivery Methods
Overview
The ITIL® Strategist – DPI course focuses on these key ITIL® 4 practices:
- Continual improvement
- Measurement and reporting
- Portfolio management
- Organizational change management
- Risk management
Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organization’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility. The ITIL® 4 module is part of the ITIL® 4 Managing Professional (MP) stream, which provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
Outline
WHAT YOU WILL LEARN
- Understand the key concepts of Direct, Plan, and Improve
- Understand the scope of what is to be directed/planned and how to use key principles and methods of planning:
- Learn how to cascade goals and requirements
- Learn how to define effective policies, controls, and guidelines
- Learn how to place decision-making authority at the correct level
- Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)
- Discover how to use the key principles and methods of continual improvement for all types of improvements:
- Learn how to use the ITIL® continual improvement model to improve the service value system
- Learn how to identify assessment objectives, outputs requirements, and criteria as well as how to select an appropriate assessment for a particular situation
- Learn how to define and prioritize desired outcomes
- Learn how to build, justify, and sell a business case
- Learn how to conduct improvement reviews and how to embed continual improvement at all levels of the SVS
- Discover how to use the key principles of organizational change management to:
- Identify and manage different stakeholder types
- Learn how to establish effective channels for feedback and communication
- Learn how to develop effective interfaces across the value chain
- Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement
- Learn how to direct, plan, and improve value streams and practices:
- Understand the differences between value streams and practices while learning how to select and use the appropriate techniques to direct, plan, and improve them
Who should attend
This course is aimed at IT leaders and managers of all levels of the organization who are seeking to obtain the ITIL® Managing Professional (MP) designation or the ITIL® Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.
This course and the related certification can be beneficial for the following roles:
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
- Anyone working in a Devops team
The ITIL® Strategist Direct, Plan, and Improve (DPI) course is “shared” course between two designation streams the ITIL® Managing Professional (MP) and the ITIL® Strategic Leader (SL).
Pre-requisites
For this course you are required to have successfully attained your ITIL® 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
Delivery Methods
On-Line Computer-based Training
Online, computer-based self-paced training allows students to train at their own speed, permitting them to concentrate on areas of specific need. Students can train from any computer with Internet access, and the course takes approx. 24 hours to complete.
- Learn virtually anytime, any place, and at any pace.
- Online training can be a cost effective means for employees to achieve certification, particularly for companies with remote employees or multiple office locations.
- Ramp up employees quickly. Courses can be activated in as short as 24 hours.
- Your online course includes the online certification exam.
- Once your online course has been activated, you have 12 months to access and complete the course and take the exam.
Virtual Instructor-Led Classroom (Public Course)
These scheduled courses provide students with live, instructor-led training delivered by an HDAA qualified trainer. Using web conferencing software, students interact with the instructor without ever leaving their desks.
- Live trainer delivering real-time training (not pre-recorded).
- Ask questions and interact with the instructor and other attendees.
- Participate in ‘breakout’ rooms for activities/small group discussions
- Structured discussions facilitate networking and learning from real-world experiences.
- We are currently using Zoom as our primary training platform. Training participants, do not need to have a Zoom account. and the Zoom software does not need to be downloaded in order to attend the course. The session is completely private and secure and features end-to-end Secure Sockets
On-Site Training / Dedicated Virtual Instructor-Led Training
HDAA can train your team at your facility anywhere within Australia and New Zealand, eliminating individual staff travel costs and putting more control in your hands. Control class size and pick training dates that accommodate your business schedule.
Focus on your organization’s key issues and pain points. Save money. With groups of four or more, this option can be very cost effective.
WHY CHOOSE US
Exam Information
Online Course FAQ's
Cancellation / Transfer Policy
Exam Information
At the conclusion of each course, participants are provided with an exam voucher so they can schedule the exam at their convenience, on any date after completion of the course.
Examination Information
- Exam is administered by PeopleCert.
- The exam is 90 minutes in duration, includes 40 multiple-choice questions and is administered online by an independent examination body. Participants are provided with an exam voucher so they can schedule the exam at their convenience on any date after completion of the course.
- A passing mark of 70% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam.
- Participants will attain 18 professional development units (PDUs) for Project Managers.
Online Course FAQ's
How long do I have to complete my course?
Once your course is activated (usually within 1 business day of receipt of payment), you have access to the learning portal for 9 months. You can access the course as many times as you’d like in that 9-month period and bounce around portions of the course as much as needed, allowing you to set your own self-study pace.
What are the systems requirements for taking an online course?
You’ll need a continuous Internet connection and a browser that has Flash enabled.
Can I retake my exam if I don’t pass?
Yes, exam re-takes are available by purchasing an on-line foundation exam voucher.
Can I extend my course or exam?
Yes. You may purchase a 12-month extension of your course. Exam voucher extensions must be requested prior to their expiry date.
What is included with my online course registration?
All course prices include the online training course and certification exam.
What is the cancellation policy for online courses?
Self-paced online course registrations are final. No cancellation or refund is available. Access is granted to online courses and certification exams once payment is received. A purchase order number may be provided for reference, but online courses and certification exams will not be activated until actual payment is received.
Who do I contact if I need support?
If you require support you can contact HDAA on: 1300 130 447
Cancellation / Transfer Policy
Public, Virtual and Onsite Course Cancellation & Transfer Policy
Full payment of course fees or a Purchase Order must be received no less than thirty (30) days prior to the scheduled course date you have nominated to hold. Any booking received less than thirty (30) days prior to the nominated course commencement date must be accompanied by a written Purchase Order or credit card payment authority to secure the booking.
Clients cancelling their public or virtual course registration with less than three weeks’ notice will not be entitled to a refund.
No shows on public and virtual courses will pay full course rates.
Cancellation of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 25% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 50% of the invoice. Notice within 7 days will be charged the full invoice price.
Postponement of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 20% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 30% of the invoice. Notice within 7 days will be treated as a cancellation. Only one postponement per invoice allowed.
Transfers between scheduled public courses will be accepted if requested no less than three weeks prior to the course start date. Any transfer of registration received no less then two weeks of the course start date will incur a $440 transfer administration fee. Transfer are not available with less then 1 weeks notice of the course start date.
Attendee name changes will be accepted up to the day prior to the course start date.
In rare instances, a public course may be rescheduled or cancelled. HDAA will provide as much notice as possible. In this event, the client may receive a full refund, or take a credit toward another HDAA course. HDAA cannot be held responsible for penalties resulting from travel arrangements.
In the event that we do have to cancel a training course at the last minute, the HDAA administration team will contact you via phone to either reschedule you for an alternate course or provide you with a full refund of the course price paid.
HDAA reserves the right to postpone/cancel a training course or an event at any time, at which, paying participants will be entitled to one of the following:
- To participate at a revised date specified by HDAA or
- A refund or
- A credit to that amount for future HDAA training
To receive reimbursement or credit, please contact HDAA on: 1300 130 447 to make appropriate arrangements.
On-Line Course Cancellation Policy: Self-paced online course registrations are final. No cancellation or refund is available. Access is granted to online courses and certification exams once payment is received. A purchase order number may be provided for reference, but online courses and certification exams will not be activated until actual payment is received.
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