TRAINING CALENDAR

May 2024

June

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9 HDI® Customer Service Representative (CSR) Instructor-led training HDI® Customer Service Representative (CSR) Instructor-led training 9:00 am - 5:00 pm This course includes the HDI certification exam. This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess custo , ... Student manual test: PDF Manual HDI® Support Centre Analyst (SCA) Instructor-led training HDI® Support Centre Analyst (SCA) Instructor-led training Start from: 09/05/2024 - 9:00 am End at: 10/05/2024 - 5:00 pm Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. This certification verifies that front-line technical support professionals , ... Student manual test: PDF Manual
10 HDI® Support Centre Analyst (SCA) Instructor-led training HDI® Support Centre Analyst (SCA) Instructor-led training Start from: 09/05/2024 - 9:00 am End at: 10/05/2024 - 5:00 pm Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. This certification verifies that front-line technical support professionals , ... Student manual test: PDF Manual
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13 HDI® Support Center Team Lead (SCTL) Instructor-led training HDI® Support Center Team Lead (SCTL) Instructor-led training Start from: 13/05/2024 - 9:00 am End at: 14/05/2024 - 5:00 pm Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management , ... Student manual test: PDF Manual
14 HDI® Support Center Team Lead (SCTL) Instructor-led training HDI® Support Center Team Lead (SCTL) Instructor-led training 9:00 am - 5:00 pm Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management , ... Student manual test: PDF Manual
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16 ITIL® 4 Foundation Instructor-led training ITIL® 4 Foundation Instructor-led training Start from: 16/05/2024 - 9:00 am End at: 17/05/2024 - 5:00 pm This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancel , ... Student manual test: PDF Manual
17 ITIL® 4 Foundation Instructor-led training ITIL® 4 Foundation Instructor-led training Start from: 16/05/2024 - 9:00 am End at: 17/05/2024 - 5:00 pm This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancel , ... Student manual test: PDF Manual
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21 Managing Difficult Customer Situations (MDCS) Instructor-led training Managing Difficult Customer Situations (MDCS) Instructor-led training 9:00 am - 5:00 pm Dealing with difficult customer situations can be extremely challenging. This HDAA Training day will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations. This is a non-certification course and as such does , ... Student manual test: PDF Manual
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23 HDI® Desktop Advanced Support Technician (DAST) Instructor-led training HDI® Desktop Advanced Support Technician (DAST) Instructor-led training Start from: 23/05/2024 - 9:00 am End at: 24/05/2024 - 5:00 pm Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment. The HDI® Desktop Advanced Support Technician (DAST) certification course, part , ... Student manual test: PDF Manual
24 HDI® Desktop Advanced Support Technician (DAST) Instructor-led training HDI® Desktop Advanced Support Technician (DAST) Instructor-led training Start from: 23/05/2024 - 9:00 am End at: 24/05/2024 - 5:00 pm Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment. The HDI® Desktop Advanced Support Technician (DAST) certification course, part , ... Student manual test: PDF Manual
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